Q1. Can I get samples of your products?
A: Yes, you can order samples of our products. Because of the high demand of our samples, we are now charging $5.00 per sample pack of Image Trans and Image Cut products (to cover for administrative expenses). This amount will be credited to your account on your next purchase of such transfer paper or heat applied material.

Each sample pack contains 2 to 3 sheets of transfer paper or a small piece of vinyl film and instructions. Sample packs are mailed on proper packaging by regular mail (not traceable) and include its corresponding instructions. Or if you prefer and you are willing to pay for the freight, we could ship them by UPS, Purolator, DHL, FedEx, etc. and charge the freight cost also to your credit card.

If you want to receive samples of Image Trans papers on A4 size, please let us know and if we have A4 size available at the moment of your request, we'll be glad to send samples on A4 size. Otherwise please accept samples on 8.5" x 11" size.

When asking for samples please remember to provide us your full credit card information and authorization. Also please provide us as much information as possible about your business. We want to make sure that you will be able to successfully use our products. It is important for us to know what brand and model of printing equipment you have and what transfer method and equipment you use.

Samples of other products are available but they will be invoiced at their current retail price. For more information please contact your sales representative.

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Q2. Which payment options do I have?
A: Please read the corresponding section depending on where your company is located:

US (includes Alaska, Hawaii, Puerto Rico and the Caribbean Islands).

Canada.

International.

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Q3. Can I apply for credit?
A: Please read the corresponding section depending on where your company is located:

US (includes Alaska, Hawaii, Puerto Rico and the Caribbean Islands).

Canada.

Credit for international customers is not currently available, but payment with credit cards can be a good option to obtain some degree of credit through your financial institution as you normally don't have to pay interests if the total is paid on or before the due date.

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Q4. How will my order be shipped?
A:  Please read the corresponding section depending on where your company is located:

US (includes Alaska, Hawaii, Puerto Rico and the Caribbean Islands).

Canada.

International.

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Q5. Do you have a distributor in my country?
A: Please send us an e-mail with your full address and contact information and we will tell you the what is the best way to buy our products.

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Q6. Can I buy transfer paper on A3 or A4 sizes?
A: Yes you can! Call us in advance to confirm our stock levels. Prices for A3 size are the same prices as for 11"x17" size and prices for A4 size are the same prices as for 8.5"x11".

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Q7. Can I buy from Joto equipment suitable for 220/240 V.?
A: Yes, but in some cases you have to pre-order it as we don't normally keep it on stock. Prices for 220/240 equipment may be higher than prices for 110/120 V.

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Q8. Will your transfer paper run in my copier or printer?
A: Our Machine Compatibility Chart will provide you with information about the suitability of our transfer paper products for use in a variety of the most common printers and copiers available on the market. We have assembled this information and continue to update it based in part on our own internal testing and largely on feedback we receive from customers.

If your specific model of printer does not appear on the chart it does not necessarily mean that our paper will not run effectively in your machine. We encourage you to contact us if you have any questions about using any of our transfer papers in a particular make and model of machine. Joto transfer paper products run in a wide range of color copiers and printers, including many of the newer models that use a non-oil based fusing process.

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Q9. Do I need to use special or sublimation ink with your inkjet papers?
A: No. You can use any regular ink available on the market that is compatible with your inkjet printer. If you already have an inkjet printer at home or at your office, you can use that printer with the ink cartridges that are already installed on it.

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If your question has not been answered on the website feel free to send us an e-mail. You will be contacted shortly.