Bringing Images To Life!TM
Need Help?

Our service team is here
Monday–Friday, 7am–4:30pm PST.

1-800-565-5686

Frequently Asked Questions

Questions

Shipping

  1. Do you have a distributor in my country?
  2. How will my order be shipped?

Orders, Returns, and Exchanges

  1. What is your return policy?
  2. Do you offer a warranty?
  3. What payment options do I have?
  4. How can I order?

Product Help

  1. Can I buy from Joto equipment suitable for 220/240 V.?
  2. Can I buy transfer paper on A3 or A4 sizes?

Answers

Shipping

  1. Do you have a distributor in my country?

    We have an extensive network of distributors around the world.  Please send us an e-mail with your full address and contact information and include which products you are interested in and we will provide you with a distributor in your area.

  2. How will my order be shipped?

    We ship UPS from both our Blaine, WA; Akron, OH; Las Vegas, NV warehouses.  If you have an account with another courier or freight company and would prefer to use them provide us with your account number and specific shipping instructions when you place an order.

Orders, Returns, and Exchanges

  1. What is your return policy?

    All Sales are final. All returns require prior authorization from our Customer Service department.  All returns must clearly display a Return Authorization Number (RAN) obtained from Customer Service. Packages not displaying a RAN will be refused. Authorized returns for goods other than defective merchandise will be subject to a 20% restocking charge plus return freight.  Our policy is to replace defective goods upon receipt rather than issue a credit.

  2. Do you offer a warranty?

    Joto's liability is limited to the replacement of products which are found to be defective. This warranty  constitutes the sole liability of the manufacturer (or distributors) with respect to the product and is in lieu of and excludes all other conditions warranties, guarantees, obligations, rights or representations whether express or implied, and whether arising by operation of law or  otherwise. No representative of the manufacturer (or distributors) or any other person or entity has any authority to offer any other warranty on behalf of the manufacturer.

  3. What payment options do I have?

    Payment can be made using: Visa, MasterCard, AMX, Discovery Card, certified check, money order or bank wire transfer at the time of order.

    If you wish to pay using one of the above credit cards, we require that you complete a  Credit Card Authorization Form [PDF]. Please print the form, fill it out, sign it and fax it to us. Because of the rise in credit card fraud, you will also need to fax us a photocopy showing both sides of your card. When photocopying the credit card, please reduce the contrast on the copier so the copy is legible after it is faxed. If you prefer, you can also scan these documents and send them by e-mail. 

    Credit. 

    We also offer credit terms to qualified applicants.  If you wish to apply for credit please complete our Credit Application form, sign it and fax it to us.  Allow three weeks for your application to be processed.

    Once your application for credit has been approved you will be informed in writing that we have opened an account for you with a specified credit limit.

    Credit terms are as follows:

    a) Opening order to establish terms must exceed $250.00.
    b) Our terms are net 30 days from date of invoice.
    c) Overdue Accounts:

    Credit will be restricted on any account with a balance over 30 days.
    Credit will be suspended on any account with a balance over 60 days.
    Interest will be charged at 1.5% per month (18% per annum) on accounts with past due balances. 

  4. How can I order?

    You have 3 options for placing an order:

    a) Place your order online.
    b) Fax your order to:
        (800) 565-5622 
        (604) 520-1833
    c) Call us at:
        (800) 565-5686 toll free     
        (604) 520-1803

    If faxing your order, please include the following information:

    • Full name, e-mail, telephone, and fax.
    • Full name of your company.
    • Full Billing Address.
    • Full Shipping Address.
    • Shipping method and/or specific shipping instructions.
    • Payment method.
    • Quantity, item # and/or description of each item on your order.

Product Help

  1. Can I buy from Joto equipment suitable for 220/240 V.?

    Yes, but in some cases you have to pre-order it as we don't normally keep it on stock. Prices for 220/240 equipment may be higher than prices for 110/120 V.

  2. Can I buy transfer paper on A3 or A4 sizes?

    Yes you can! Call us in advance to confirm our stock levels. Prices for A3 size are the same prices as for 11"x17" size and prices for A4 size are the same prices as for 8.5"x11".